The below quote should be enought to get you to read the article and then hopefully the book that will expand on the subject of reacting vs responding. For those that have taken my classes in prison it will only be a refresher but then again sometimes a refresher is what is needed to put us pack on the path of what has served us well but got forgotten.
‘..Fortunately, there is an antidote: the conscious pause. Scientists have found that although we are prone to snap overreactions, if we take a moment and think about how we are likely to react, we can reduce or even eliminate the negative effects of our quick, hard-wired responses.
For example, countless studies have shown that physicians’ immediate, unconscious reactions to racial minorities lead them to undertreat black patients. In one study published in the Journal of General Internal Medicine in 2007, researchers asked several hundred doctors about a hypothetical 50-year-old male patient who showed up with chest pain. The researchers gave the doctors a photograph of the man, randomly varying his race. Half saw him as white; half saw him as black…” Beyond the Blink and then the book:Blink of an Eye [Bargain Price] [Paperback]